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HOW DOES TCX WORK?

Nup! We love reusable cups, but TCX is different is a big way. TCX Cups are Exchangeable, and they are specially engineered to be used 1,000s of times with no damage or loss of quality.

TCX Exchangeable Cups eliminate the reliance on single-use disposable cups (like paper). And our members never have to remember to remember, wash or carry our Cups. TCX Cups are stocked at your fave cafes, ready to go when you are.

We’re there for you when you’ve left your personal re-usable cup at home.

We’re there for you when you’ve left it on your desk as you’re running to a meeting.

We’re there for you when you NEED that extra hit of caffeine and your re-usable cup is dry and a little bit gross.

We’re there for you, so you don't need to keep using paper, disposables or single-use cups.

This is how we can all achieve Zero Waste to Landfill, and help save our planet.

Nope! Just drop the whole Cup, lid and all, in a TCX Drop Box or back to any enabled cafe.
(We seperate the recyclable lids and make sure they are correctly recycled)

Every TCX Exchangeable Cup is washed, sanitised and inspected after you return or exchange it.

If you notice that a TCX Cup is damaged in any way please let the returning café know so that we can collect it, crush it into teeny pellets & turn it back into a fresh new TCX Cup.

You can see the crushing process in action here. It's glorious.

If you've genuinely lost a Cup, we can't scan it back into the network & we've gotta go make a new one to replace it. Doh!

You can release a lost cup from your account for $6 via the TCX App. But, if you ever find the Cup again and return it we will credit your account with $6 worth of time (62 days). Woohoo!

Just make sure you remove the lid!

Once you've done that, go for it! TCX cups are microwave (and dishwasher) safe.

Unlike Gremlins.

TCX cups are extremely durable and are also dishwasher safe, so yes, have at it!

However each TCX Cup will be professionally cleaned & inspected after you return the Cup, so you never have to wash it yourself.

We currently have a web app - head to www.tcx.org on your phone and you can add the page to your home screen as an app.

An Apple store and Google Play app is in the works and will be available in the near future.

Inside your account dashboard, you'll notice the ability to add "your favourite" drink. Once you have selected your fave, it will be displayed any time you scan your account code at a café (*for online accounts only, link your KeyCard at any time).

This way your barista will always know you're after a Large Dirty Chai Latte with Soy milk and two sugars

#winning

A real-time Odometer is displayed on your Account Dashboard. We've designed this so that you get to see how you’re contributing to the total number of single-use cups you've avoided by choosing TCX, and know your impact over time.

It's how you'll know that you're making a real difference.

Every time you use TCX, you are stopping the production & disposal of a single-use cup - and contributing to a cleaner, healthier planet.

Go you 😉

CUP CREDITS

TCX Cup Credits give you access to the network of TCX Cups. They work just like a library system, where you can get out as many Cups as you have credits available.

Your TCX Cup Credits represent how many TCX Cups you can get out at any one time. When you scan out a TCX Cup at a café, your credits will reduce by one until you return the Cup to a participating cafe or TCX Drop Box. We scan it back in, and voila! your credit is back on your account.

One Cup = One Credit. Personal Accounts come loaded with 2 Cup Credits.

You can view your Cup Credits & how many more Cups you can get out on your account dashboard:

You get Cup Credits when you subscribe to any online account or purchase a pre-paid TCX KeyCard from a participating cafe.

You can subscribe online here...

When you link a TCX KeyCard to a TCX online account you will merge the total number of Cup Credits together.

Example:
TCX Personal Plans have 2 Credits + TCX KeyCard comes loaded with 2 Credits - when linked you would be able to have 4 Cups out a time.

That’s fine. All subscriptions come with at least 2 Cup Credits, meaning that even if you forget to bring your TCX Cup back you can still grab a second Cup. Just remember to return both cups next time.

If you've forgotten all of your Cups, you can always release a Cup from your account for $6 - which will be credited back to your account when you return the Cup later.

And if you lose all of your Cups, you can also release a lost Cup for $6 (credited back if you ever find it and return it).

Yes. You can check out as many cups as you have available Cup Credits.

This is displayed on your Account Dashboard:

You initially have access to 2 Cup Credits with a Personal Plan. Family & Corporate accounts vary depending on your subscription level.

You can check your remaining Cup Credits, and which Cups you currently have checked out, at any time via your online account.

You will receive your Cup Credit back once you’ve returned the TCX Cup to a participating café or TCX Drop Box and it gets scanned back in.

Depending on when you return or exchange the Cup, your Credit will be available immediately (cafe return), or by 6:30am the following day (Drop Box return).

This is because we collect, wash and scan all the TCX Cups returned to Drop Boxes across our network overnight, ready for re-stocking the next morning.

You can view Drop Box collection schedules here...

There is a maximum limit of how many Cup Credits you can have
Personal Plans max out at 4, Share Plans max out at 12.

If you find that you need additional Cup Credits, here's what to do:

  1. Purchase a TCX KeyCard from any enabled café - KeyCards are loaded with 2 Cup Credits + 31 Days
  2. Link the KeyCard to your online account
  3. You will now have 2 additional Credits on your online account (plus the convenience of having a KeyCard in your wallet and on your Keys)

Personal Plans can link a maximum of 1 KeyCard at a time.

Share Plans can link a maximum of 4 KeyCards at a time.

Corporate Plans can link a maximum of 4 KeyCards at a time.

If you hold onto a TCX Cup for more than 14 days, you will be charged a re-stocking fee of $6, as we assume the Cup is not coming back and we need to make a new one to replace it.

However, if you return the Cup at any time - whether on day 15 or 3 years later - we will credit your account with 62 days of membership. So you never lose out, unless you're deliberately hoarding Cups 🙂

You never own a TCX Cup. We maintain ownership so that we can maintain product standards and service, and so that we can manage the end-of-life processing for any damaged Cups - crushing them & turning them back into new TCX Cups.

HOW DO I RETURN A TCX CUP?

Don’t throw it away!

You can return or swap TCX Cups at any participating café at your convenience, so they can be scanned in and your Cup Credit returned.

You can also return TCX Cups at any public TCX Drop Box - simply pull open the chute and drop in the Cup, lid and all.

If your business has joined a TCX Sponsorship Program you will also have TCX Drop Boxes within your office, for added convenience.

Cups returned to Drop Boxes are collected nightly (after 6:00pm), scanned, washed and sanitised - so your Credit will be returned overnight, ready for the morning rush!

You can return TCX Cups at any participating café or public Drop Box at your convenience.

Check Drop Box & Cafe locations here.

Current Drop Box locations:

  • Rialto Piazza (525 Collins st) - outside Sensory Lab cafe
  • Rialto end of trip facility on basement
  • Cafenatics cafe, Church Lane

If you have been supplied a recyclable plastic lid by your café chuck it all into a Drop Box and we'll seperate the lids and make sure they are correctly recycled.

Personal TCX Lids from the optional Travel Pack are yours to keep and reuse.

Your Cup Credits are returned immediately to your account once the TCX Cup has been scanned in at any enabled café.

Cups returned to a TCX Drop Box are collected and scanned overnight, so your Credit will be returned by the following morning.

If for any reason you have not received a Credit back, after having returned a TCX Cup please let us know where & when you returned it and we'll sort you out.

Please let us know via the Contact form on our website as soon as possible so we can investigate.

Send us an email here!

TCX DROP BOXES

TCX Drop Boxes provide a convenient return option for our members.

They work just like a Post Box - simply pull open the Chute and "post" back your TCX Cup - we collect used Cups from our Drop Boxes daily so we can wash them and re-stock the cafes with clean Cups.

It's pretty simple!

  1. Look out for the Green Chute!
  2. Pull the Chute towards you to open it
  3. Drop your TCX Cup in (lid and all)
  4. Release the chute
  5. Continue with your day

TCX Drop Boxes are placed at convenient locations nearby enabled cafés.

Businesses can also have in-office Drop Boxes within their offices, as part of a Corporate Sponsorship Program.

Current Drop Box Locations:

  • Rialto Towers piazza (525 Collins St) - outside Sensory Lab
  • Rialto Towers end of trip facilities on basement
  • Cafenatics cafe - Church Lane

For Drop Box collection schedules: Click here

TCX MEMBERSHIPS

Payments for a TCX Membership are made through the website via Mastercard and Visa credit cards.

You can also purcahse pre-paid TCX KeyCards from participating cafes.

Subscriptions to the TCX Service are ongoing and billed monthly in advance.

You can cancel any time, even though we'd be sad to see you leave *single tear*

At the end of your subscription period (monthly), your subscription will automatically renew using the payment details provided during sign up. If you have requested a change to your subscription it will be reflected from the renewal date.

Yes of course! You can change any time if you would like to upgrade or downgrade your Membership Plan.

You can view our different Membership Plans here.

Please let us know via the Contact form on our website as soon as possible so we can investigate.

You can cancel any time by clicking the 'cancel' link in any email from us, or by logging into your Account dashboard and clicking 'cancel my account'.

You can't pause your membership, but ou can cancel any time by clicking the 'cancel' link in any email from us, or by logging into your Account dashboard and clicking 'cancel my account' - and simply renew your Membership again when you're ready. Your Account will not be deleted.

Send us an email here!

ABOUT TCX CUPS

TCX Exchangeable Cups are made from a next generation glass-replacement c0-polymer called Tritan, which is BPA/BPS/EA-free. Tritan is medical-grade and used in many things, like popular brand water bottles & blender jugs, as it offers vibrant colour, clarity, durability and dishwasher safety - with no residual taste or chemical leaching!

A FCN (Food Contact Substance Notification) notice #729 declared that Tritan is safe and meets all FDA guidelines for material that comes into repeated contact with food.

You can read more about TCX Cups here.

At end of life, TCX Cups are collected by us to be crushed into pellets and made back into brand new TCX Cups, aka: Zero waste to landfill!

You can watch the crush in action here...

Probably better! Our Cups have been used by ASCA (The Australian Specialty Coffee Association) at the 2019 Cup Tasters Championships because of our superior taste quality.

Because we have specifically designed and manufactured the Cups using the highest-grade Tritan from Eastman, the coffee tastes how the roasters intended it to.

Visit www.tritanfromeastman.com for more information.

Absolutely not. The code is there so TCX can see whether the Cups are currently in or out of the exchange system to manage inventory & encourage returns. The unique QR code on each TCX Cup is also used to connect a Cup to your Account whenever you scan one out. This helps us track who has custodianship of a Cup at any specific time, so we can make sure Cups are being returned & exchanged across our network.

This is how we eliminate the need to keep making & throwing away cups. By continually exchanging TCX Cups, far fewer Cups are required, than when single-use disposable cups are being consumed.

The QR code also counts how many single-use cups have been avoided from needing to be made & disposed of - individually on your account, and onto the global counter – which you can see on your phone when logged into tcx.org.

*TCX does not collect personal location data and will never share user information with any third parties. Please feel free to review our Privacy Policy to learn more.

Not at all. All paper coffee cups use a plastic waterproof lining that isn't recyclable, which means they actually contaminate a recycling load when mixed with paper and cardboard. This often means the whole load ends up in landfill, just because of a few rouge paper cups.

TCX Cups have been designed to replicate familiar commercial single-use cup sizes: 8oz, 12oz and 16oz.

That's Small, Medium & Large for us laypeople 😉

With your TCX Membership, you can get ANY sized Cup at any time, you are not locked into a specific size.

TCX offers members the option to purchase a handy Travel Pack which contains an rPET dry bag and 2 personal reusable lids.

However, TCX Cups have been designed to be compatible with commonly available 80mm (8oz) and 90mm (12oz/16oz) single-use lids available at most cafes.

Because we collect and wash TCX Cups, we take responsibility for making sure any recyclable lids returned with the Cups are correctly seperated and recycled.

TCX Cups are not customisable. Why? Because TCX Cups are interchangeable, a Cup can move from one café to another, and having generic Cups allows greater interchangeability across our entire network.

Honestly, it's a bit of a sticky situation. Paper-based cups are lined with a thin layer or membrane of polyethylene (plastic) which helps to make them waterproof, but it means they are not recyclable alongside paper or cardboard as the lining can't be separated from the paper in Australian facilities.

Australian recycling facilities also aren’t generally equipped to effectively process biodegradable paper cups.

Even compostable cups generally end up in landfill, and when they do they off-gas C02 into the atmosphere.

Even with the best intentions from suppliers, there are limited facilities in Australia that can correctly recycle disposable cups, and even if they are they are often downcycled into inferior materials, so the integrity of the source materials (often tree fibres) deteriorates very quickly, limiting the number of times the materials can be re-used.

When a TCX Cup is scanned and linked to your account, you're responsible for it until you return it & it's scanned back into the network. Technically, you can keep it as long as you want. But if you run out of Credits, you'll need to return a Cup so you can exchange it for a new one.

If you hold onto a TCX Cup for more than 14 days, you will be charged a re-stocking fee of $6, as we assume the Cup is not coming back and we need to make a new one to replace it. However, if you return the Cup at any time - whether on day 15 or 3 years later - we will credit your account with 62 days of membership. So you never lose out, unless you're deliberately hoarding Cups 🙂

You never own a TCX Cup. We maintain ownership so that we can maintain product standards and service, and so that we can manage the end-of-life processing for any damaged Cups - crushing them & turning them back into new TCX Cups.

TCX takes responsibility for our Cups when they reach end-of-life. We remove them from circulation, crush them down, and use 100% of the material to make another TCX Cup. Creating a completely closed loop product.

However, please do not place them into recycling bins as they will likely not be separated and could end up going to landfill.

You should always return TCX Cups to participating cafes and Drop Boxes.

TCX FOR BUSINESS

To help businesses reduce the number of paper cups coming into their offices, we offer Sponsorship Programs that enable businesses to transition to "Paper Cup Freedom".

Businesses can sponsor TCX memberships for their employees and provide convenient returns via TCX in-office Drop Boxes.

If you'd like your business to move towards eliminating Paper Cups, shoot us an email here and we’ll be in touch!

TCX supplies cafes with TCX Cups free of charge. There is a nominal monthly service fee and one-time ($1) credit authority for the TCX system,  software & hardware platform. The monthly service can be reduced based on the number of TCX Cups a cafe scans out every month.

An average busy cafe can effectively use the TCX system for free (@500 scans per month).

TCX also provides additional incentives, rewards and partner programs for cafe owners.

For a standard TCX enabled cafe installation, we will provide a scanner and a dual tablet display to allow you to operate the TCX system. We can customise the setup with multiple units or custom configurations depending on your workflow & the scale of your establishment.

We will work with you to ensure the TCX hardware placed in the best location based on your café’s layout and workflow. Typically, the main scanner and tablet display will be located where you usually receive customer orders.

The TCX system has been designed as a standalone POS transaction system that helps streamline café operations. We are considering integration to custom and third-party systems in the very near future.

The TCX equipment only handles scanning of TCX Cups. You will still prepare orders through your normal POS process.

We will provide all the necessary training for you and your staff to operate the TCX system. If you have any further questions or require additional training please contact us.

We will work with you to find that sweet number. Factors include the volume of drinks per day, volumes of other cafes in the area, and the number of  TCX Members in the area. We can always give you more and take them off your hands if you have too many. The system is designed to automatically manage stock levels across the TCX network, so you'll always have the Cups you need to keep your business running.

TCX Cups can be washed in commercial dishwashers or hand-washed

TCX Cups are made from highly durable Tritan from Eastman and have been tested to wash 4,000+ times in a commercial dishwasher without any crazing, cracking, warping or discolouration.

You can also watch Tritan products being hit with baeball bats here... it's pretty rad.

We will work with you to provide marketing material appropriate to your establishment.You may choose to run promotions such as loyalty bonuses or discounted coffees to encourage uptake of TCX. The system has built-in loyalty, so you can do away with the hole punch!

TCX rPET Travel Bags

Small, sealable dry bags that hold two TCX cups, for transporting them when you’re on-the-go. They are water- & coffee-proof, and come in a range of colours.

rPET is made from recycled polyethylene terephthalate bottles. We take plastic soft drink and water bottles and recycle them into our dry bags! All components are 100% recyclable.

The dry bags are great for clipping onto your bike, chucking in the back of the car, or in your bag, to prevent little leakages from the cups when you can't get that last drip of coffee out before you return the ups.